Refund & Cancellation Policy

At Yatrilo.com, our goal is to make the booking process easy and transparent. Our Refund & Cancellation Policy follows a methodical and equitable procedure because travel services involve numerous third-party suppliers, including hotels, airlines, ferries, and local operators. Before making a reservation, please carefully read the rules.

1. General Cancellation Rules

All cancellations must be initiated by the customer through email or our official contact channels.
Here are the following cancellation charges that depend on:

• The type of travel package booked
  
• The date of cancellation relative to the travel date
  
• Policies of airlines, hotels, and local service partners
  

Refunds are processed as per the terms of the respective service providers included in your package.

2. Cancellation by Traveller

Cancellation fees typically apply as follows (varies based on package and season):

• 30 days or more before travel: Minimum cancellation/processing fee
  
• 15–29 days before travel: Up to 50% of the package cost
  
• 7–14 days before travel: Up to 75% of the package cost
  
• Less than 7 days before travel: No refund applicable
  

Note: Some packages may be completely non-refundable depending on peak seasons, limited-availability tickets, or special offers.

3. Cancellation by Yatrilo.com

In rare circumstances where a booking must be cancelled due to:

• Natural calamities
  
• Political unrest
  
• Operational issues
  
• Vendor/service provider cancellations
  

We will offer one of the following:

• An alternative package of similar value
  
• A full or partial refund, depending on third-party terms
  
• A credit voucher for future travel
  

We are not liable for compensation beyond the refund value processed by our vendors.

4. Flight, Ferry & Hotel Refunds

Refunds for transportation and accommodation are subject to the policies of:

• Airlines
  
• Ferry operators
  
• Hotels and resorts
  
• Transport providers
  

Some tickets or bookings may be non-refundable or may carry strict cancellation fees.
Any convenience fees, processing fees, or GST charges may not be refundable.

5. No-Show Policy

If the traveller fails to show up on the scheduled date of travel, check-in, or activity:

• The booking will be treated as a no-show
  
• No refund will be issued
  

This includes missed flights, missing ferry departures, or unused hotel nights.

6. Rescheduling & Date Changes

Date changes are allowed based on:

• Availability
  
• Vendor approval
  
• Season-based price differences
  

Additional charges may apply if the revised dates fall under a higher tariff period.

7. Refund Processing Time

Once a cancellation is approved, refunds are initiated within:

• 7–14 business days for standard packages
  
• Up to 30 days if dependent on external partners (airlines, ferries, hotels)
  

Refunds will be issued through the original mode of payment unless otherwise specified.

8. Booking Adjustments & Partial Services

Refunds for partially used services (such as unused activities or early checkout) are contingent upon the rules of the third-party supplier and are not guaranteed.

9. Force Majeure

Natural disasters, epidemics, strikes, and governmental restrictions are examples of uncontrollable events that could affect your trip.

Refunds in these situations adhere to the guidelines established by the relevant airlines, lodging facilities, or service providers.

10. Contact Us

You can contact our customer service team using the information on our website if you have any questions about refunds or cancellation requests. Our goal is to guarantee a seamless and trouble-free experience.